In reported issues where the "Next" and "Back" buttons disappear while completing an Equitable or Prudential Part II.
The buttons are actually there, just not visible. You can try these methods to get around the missing button issue and get you through the Part II:
1) Rotate the iPad from Portrait to Landscape or vice-versa.
2) Press the “Home” button on the front of the iPad, then tap the Examiners App icon again.
3) Tap the area where the “Next” button should be and it will take you to the next page.
These are not ideal, but pretty much all we have at the moment to get around this issue.
In cases where the lab slip HIV signature page comes up with only the signature and is missing the Notice and Consent verbiage, rotate the iPad 90 degrees for the screen to refresh and for the verbiage to appear. This is a temporary fix until we can identify the underlying reason this is occurring.